Frequently Asked Questions

Shipping Information

How long will it take to get my order?


INVITATIONS Before going to print, a design proof will be sent to you to review and approve. You can expect your proof within 2 business days of placing your order. If you selected postal address printing on envelopes and/or guest name printing on invites, your order will not be sent to print until all required mailing addresses and names have been sent by you. Once your proof has been apporved and all required information has been provided, the process then takes up to 3 weeks for delivery to your door. Please ensure you order your stationery at least 6-8 weeks prior to when you wish to hand them/mail out to avoid disappointment NAME PRINTS Before going to print, a design proof will be sent to you to review and approve. You can expect your proof within 2 business days of placing your order. Once your proof has been approved, the process then takes up to 7 business days for delivery to your door. We can also send your print as a gift direct to the recipient, we wrap it and include a personalised gift tag and note from yourself. The delivery timeframe is the same as above All products are delivered via express Australia Post which requires a signature on delivery. Delivery times are subject to change and are as per Australia Post advise.




Domestic & Worldwide Shipping


We offer free express delivery via Australia Post to Australian addresses. Please note Paper Love does not take responsibility for lost or damaged packages that have been left with authority to leave at the doorstep. Worldwide shipping is available please enquire with us at info@paperlove.com.au for any applicable costs. To keep costs reasonable we can only offer unframed prints with worldwide shipping.




Help! I needed my order yesterday, can you rush my order through?


We can put a priority order through but there is an additional fee of 30% of your total added to your order. You will then receive your stationery within 7 business days of approving your proof. If you require a rush order, please email us and we will provide an invoice to cover the increase and we will then be able to get started on your artwork.




Can you send my name print order as a gift?


Yes! We love it when we get to send our name prints as gifts. We wrap your order up and include a personalised gift tag and message from you then send it directly to the lucky recipient. Simply select this option when ordering and provide the relevant shipping address.





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All our products are designed and printed in Australia. Thank you for choosing to support an Australian small business, every order is appreciated.

info@paperlove.com.au | Sunshine Coast, Queensland | ABN 55887168114

© Paper Love 2020