-NURSERY PRINTS-

FREQUENTLY ASKED QUESTIONS

or contact us with any other questions

Product Details

 

Do the prints come framed?
No, all artworks are supplied UNFRAMED. This is so we can offer FREE Australia wide standard shipping costs and this then gives you the flexibility to select their preferred colour/style of frame that is within their budget.  If you require assistance with framing please
email us and we can provide you with a quote for the frame and additional shipping costs.

Where can I buy frames that fit your prints?
The sizes that are available on our website are standard print sizes which means you should be able to find a suitable frame at most retailers. Department stores like Big W and Target have a good range at reasonable prices while specialty stores like IKEA and Harvey Norman stock many frames in all sizes and colours. 

Do you leave a bit of extra room for the print to overhang the opening of my frame?
Yes. The final trim size of the prints is approximately 0.1 inch larger in width and height than the sizes indicated on our website. For example, our 16" x 20" prints will have a final size of approximately 16.1" x 20.1". This is to make it easier when placing the prints into standard sized frames.

Can you print sizes other than what are on your website?
Yes! We understand that the frames you purchase might not fit the standard sizes we have available on the website. Please send us an email with the size you require and we will get back to you with a price. Generally, the price will be the same as the closest standard size print offered on our website.

What types of paper do you use?
We use a Gloss Photo Paper for foiled prints and for all other designs we use a Premium Semi Gloss Card

Will the prints look exactly like they do on the website?
The images and designs will look exactly as they do on the website however colours may vary slightly depending on the colour settings of your computer monitor. Every effort is made to ensure that the images and descriptions of products are accurate, however we cannot be responsible for differences in colour or appearance that may result due to variations in display settings of your computer monitor or mobile device.

Design and Custom Designs

 

How do I send you the details for my Custom Name Print?
The easiest way to send us the details for your Custom Name Print is to fill out the Note to Seller field at the time of placing your order.  Alternatively you can send an email to info@paperlove.com.au after your order is placed. Be sure to include your order number.

Do you provide a proof for the Custom Name prints before printing?
Yes, for customised artworks a proof will be emailed before the printing goes ahead to ensure you are happy with the final product and all details are correct.  You will receive your digital proof within 2 working days of placing your order.  If paying by direct deposit you will receive your digital proof within 2 working days from when payment has been received.

Can I request changes to an existing design i.e. a different colour?
Yes, in most cases we will be able to accommodate your request, please send an email to info@paperlove.com.au specifying the product name and the changes you would like made and we will confirm. For more complex changes an additional charge may apply.

Can I request a design which isn’t on the website?
Yes, please email info@paperlove.com.au or
contact us on our website with your request and we will let you know if this will be possible and if there will be an additional charge 

Returns and Refunds

 

What is your refund policy?

Although we take great care to ensure your prints arrive safely, please contact us within 2 days of receiving your item to notify us of any damages and we will send you a replacement product as quickly as possible.  Photos of how the damaged item arrived are appreciated so we can work to improve the packaging standard for future orders.

If our product is shown to be faulty we will offer a refund according to the consumer Laws in Australia, however we will not refund for a change of mind or circumstances.

We can offer exchange or credit if the item is unused and in original packaging.  Shipping will be at the customers expense.

We will do all we can to come to a happy solution if a problem arises.  If for any reason there is a problem, please contact us to work something out.

What is your returns policy?

As our products are made to order, we do not accept returns for change of mind. If there is a problem with your product please email us the details and we will attempt to rectify the problem as quickly as possible.  Please contact us within 7 days of goods being received to rectify any mistakes we have made at our expense. However if a mistake has been made by us and you have not advised us of this mistake within 7 days, we will consider the order completed and are not held responsible for replacing the goods.

Can I cancel my order?

As all our products are made to order, orders may only be cancelled if stock/materials have not yet been purchased.  Once stock/materials have been purchased and items are despatched, the order cannot be cancelled and will go through the regular returns process.


What do I do if I am not happy with the product ordered?
Please email us at info@paperlove.com.au and we will attempt to resolve the issue as quickly as possible. 

What do I do if I have received the wrong product?
If we have sent you the wrong product, please contact info@paperlove.com.au as soon as possible and we will send out the correct product to you straight away.

What is your returns policy?
As our products are made to order, we do not accept returns for change of mind. If there is a problem with your product please email us the details and we will attempt to rectify the problem as quickly as possible.

 

We endeavour to send out all goods correctly, exactly as they are on the invoice and as per approved digital proofs. Once a customer receives the goods, it is their responsibility to check that all the goods are correct. We must be notified within 7 days of goods being received to rectify any mistakes we have made at our expense. However if a mistake has been made by Paper Love Invites and the customer has not advised us of this mistake within 7 days, we will consider the order completed and are not held responsible for replacing the goods.

Do you ship outside of Australia?
Yes we offer international shipping.  Please email us for shipping costs to your country.

Payment and Pricing

 

What types of payment do you accept?
We accept payment directly through the website using either Mastercard or Visa or Direct bank deposit.

For credit card payments, your payment will be processed upon receipt of your order. The credit cards that are accepted from time to time will be described on the website. A surcharge may apply for the use of certain credit cards, and where this is the case this will also be described on the website.

 

Can I make changes to my order after it has been placed?
Please contact us ASAP and we will do our best to make any required changes. If your order has already gone to print, unfortunately we will not be able to make changes.

 

Do your prices include GST?
Because we are still considered to be a small business, we are not obligated to charge GST on our products.

Shipping & Delivery

 

How much do you charge for shipping?

For all standard unframed prints our shipping costs are detailed below.  Should you require a frame for a print order, a cost for shipping and framing will be emailed to you directly.

Australia

  • Standard shipping: FREE for orders within Australia 

  • Express Post:  AUD $10.85 (FREE for orders over $100 within Australia) 

International Shipping (OUTSIDE AUSTRALIA)

  • Standard shipping: Email us at info@paperlove.com.au for a quote -  Delivery to countries outside Australia takes between 9-26 working days, depending on region.  Orders are despatched via Australia Post Economy Air. Be aware that transit times may vary due to factors outside of our control.  International shipping has NO tracking provided so therefore we are unable to provide tracking to you or track your item.  Any costs incurred outside of regular shipping costs, such as taxes or customs fees etc... are the buyers responsibility,

How long will it take for my order to be sent once ordered?

All products are made to order, please allow within 2-5 working days for products to be despatched (if ordered after 5pm, the order is counted as arriving at 9am the next morning.  Weekends are not counted as working days).  You will receive an email notification when your order has been shipped. We definitely prioritise Express Post orders but choosing Express Post does not guarantee same day despatch.

How is my item shipped (mailing tube, envelope etc)?
Larger size prints will be sent in a mailing tube, smaller prints will be sent in a non-bendable cardboard shipper.

How long will it take for my order to arrive?

For standard FREE delivery orders, within Australia, please allow 3-7 working days from the day your order is shipped for delivery depending on your location. Products are shipped from Caloundra, Sunshine Coast.  

For Express Post orders, you should receive your order on the next working day if your delivery location falls within the next business day network.   Please visit Australia Post to check if your location falls within this network. Remote locations and destinations that fall outside the next business day delivery network will take longer for delivery

Shipping times apply to orders after they are despatched.  They do not apply to your order between ordering and despatch.  Production and packing times are not included in estimated shipping time. 

 

What do I do if my order arrives damaged?

Please contact us within 2 days of receiving the item to notify us of any damages and we will send you a replacement product as quickly as possible. Photos of how the damaged item arrived are appreciated so we can work to improve the packaging standard for future orders. 

 

What do I do if my order hasn’t arrived yet?

Please allow 3-7 working days for delivery depending on your location. If it has been longer than 7 days, please contact us at info@paperlove.com.au and we will investigate. 

 

+61 411 110 643

Sunshine Coast, Queensland

ABN 55887168114

  • Grey Facebook Icon
  • Grey Instagram Icon

© 2020  by Paper Love Invites.

Wedding invitations, stationery, save the dates, engagement invitations | birthdays, baby shower invitations and stationery | personalised nursery prints